About This Policy: This Privacy Policy ("Policy") describes how jili399 ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "Player") who access or use the jili399 platform, including our website and mobile application. By registering an account or using our services, you acknowledge that you have read and understood this Policy.
1 Introduction
jili399 is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being honest about how we handle your information.
This Policy applies to all personal data collected through the jili399 website, mobile application, customer support channels, and any other service we operate. It covers data collected from players across the Philippines, including those based in Manila, Cebu, Davao, Quezon City, Makati, and all other regions.
We process personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). Where applicable, we also observe relevant international data protection standards.
This Policy should be read alongside our
Terms & Conditions, which govern your use of the jili399 platform as a whole.
2 Personal Data We Collect
Depending on how you interact with the jili399 platform, we may collect the following categories of personal data:
| Category |
Examples |
When Collected |
| Identity Data |
Full name, date of birth, government-issued ID details |
Registration & KYC verification |
| Contact Data |
Mobile number, email address, city/province |
Registration & account updates |
| Financial Data |
GCash number, bank account details (BPI, BDO, Metrobank), transaction history |
Deposits & withdrawals |
| Technical Data |
IP address, device type, browser type, operating system |
Automatically on platform access |
| Usage Data |
Games played, session duration, betting history, login timestamps |
During active platform use |
| Communications Data |
Support chat logs, email correspondence, feedback submissions |
When you contact support |
| Marketing Preferences |
Opt-in/opt-out status for promotional communications |
Registration & account settings |
We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming or legal compliance purposes and with your explicit consent.
3 How We Collect Your Data
jili399 collects personal data through the following means:
- Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
- Automated technologies: When you access the jili399 platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 7 for more details on cookies.
- Third-party sources: We may receive data about you from payment processors (such as GCash or PayMaya), identity verification providers, fraud prevention services, and analytics partners — solely for the purposes described in this Policy.
- Publicly available sources: In limited circumstances, we may verify information against publicly available records for fraud prevention or regulatory compliance purposes.
4 How We Use Your Data
jili399 uses your personal data for the following purposes:
- Account management: To create, maintain, and administer your jili399 account, including processing your registration and verifying your identity.
- Service delivery: To provide access to games, process deposits and withdrawals, and deliver the core features of the jili399 platform.
- Identity verification (KYC): To verify that you meet the minimum age requirement of 21 years and to comply with anti-money laundering (AML) obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
- Customer support: To respond to your enquiries, resolve disputes, and improve our support services.
- Responsible gaming: To monitor gaming behaviour and identify patterns that may indicate problem gambling, and to administer self-exclusion or limit-setting requests.
- Marketing communications: To send you promotional offers, bonuses, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
- Platform improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the jili399 platform.
- Legal and regulatory compliance: To meet our obligations under Philippine law, including the Data Privacy Act, AML regulations, and any requirements from relevant regulatory bodies.
No Automated Decision-Making: jili399 does not make decisions that significantly affect you based solely on automated processing without human review, except where required by law or expressly permitted under applicable regulations.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, jili399 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
- Legal obligation: Processing necessary to comply with applicable Philippine laws and regulations, including KYC, AML, and responsible gaming requirements.
- Legitimate interests: Processing carried out for jili399's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional data uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6 Data Sharing & Disclosure
jili399 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:
- Service providers: We engage trusted third-party service providers to assist with payment processing, identity verification, fraud detection, customer support, and platform analytics. These providers are contractually bound to process your data only on our instructions and in accordance with this Policy.
- Payment processors: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or other supported methods, your financial data is shared with the relevant payment processor solely to complete the transaction.
- Regulatory and law enforcement authorities: We may disclose your data to the National Privacy Commission, relevant Philippine government agencies, or law enforcement bodies where required by law, court order, or regulatory directive.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of jili399's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
- With your consent: We may share your data with third parties in any other circumstances where you have given your explicit prior consent.
International Transfers: Where your data is processed outside the Philippines, jili399 ensures that appropriate safeguards are in place to protect your information to a standard equivalent to that required under Philippine law.
7 Cookies & Tracking Technologies
jili399 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:
- Strictly necessary cookies: Essential for the platform to function. These enable core features such as account login, session management, and security. They cannot be disabled without affecting platform functionality.
- Performance cookies: Collect anonymised data about how players use the platform — such as which pages are visited most frequently — to help us improve performance and user experience.
- Functional cookies: Remember your preferences (such as language settings or game display options) to provide a more personalised experience.
- Analytics cookies: Used to understand aggregate usage patterns and measure the effectiveness of our platform features and marketing campaigns.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.
8 Data Retention
jili399 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
- Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine financial regulations.
- KYC documents: Retained for the period required by applicable law, typically five (5) years from the end of the business relationship.
- Support communications: Retained for up to two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
- Marketing data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymised within a reasonable timeframe.
When personal data is no longer required, jili399 will securely delete or anonymise it in accordance with our internal data disposal procedures.
9 Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jili399:
- Right to be informed: You have the right to know what personal data we hold about you, how it is being used, and with whom it is shared.
- Right of access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within thirty (30) days.
- Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You can update most account information directly through your jili399 account settings.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests.
- Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of your data rights, please contact our Data Protection Officer at:
[email protected]. We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) days.
10 Data Security
jili399 takes the security of your personal and financial data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure, including:
- SSL/TLS encryption for all data transmitted between your device and the jili399 platform.
- Encryption of sensitive data at rest, including financial information and identity documents.
- Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
- Regular security assessments, vulnerability testing, and penetration testing of our platform infrastructure.
- Staff training on data protection obligations and secure data handling practices.
- Incident response procedures to detect, report, and address any personal data breaches promptly.
Your Responsibility: While jili399 takes every reasonable precaution to protect your data, no electronic system is completely immune to risk. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jili399 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act.
11 Children's Privacy
The jili399 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the jili399 platform in any way.
If jili399 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please contact our support team immediately.
Age Verification: jili399 actively verifies the age of all registered players as part of our KYC process. Providing false information about your age is a breach of our Terms & Conditions and may result in account termination and forfeiture of any account balance.
12 Changes to This Policy
jili399 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page.
Where changes are significant, we will make reasonable efforts to notify registered players via email or in-platform notification prior to the changes taking effect. Your continued use of the jili399 platform following the publication of any updated Policy constitutes your acceptance of the revised terms.
We encourage you to review this page periodically to stay informed about how jili399 protects your personal data.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jili399 handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.
Data Protection Officer
[email protected]
General Support:
[email protected]
Response Time: We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 days.
Support Hours: 24/7, including Philippine public holidays.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data rights have been violated. For more information on your rights under Philippine law, you may visit the NPC's official resources.
For questions about responsible gaming or to access self-exclusion tools, please visit our Responsible Gaming page. For the full terms governing your use of jili399, please refer to our Terms & Conditions.